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Totality

August 21, 2017
Totality

I walked outside my house today and saw a 100% solar eclipse. My friend, just 11 miles away, was not in the path of totality. He saw about 99% coverage. There’s a big difference between 100% and 99%. For an eclipse, it’s literally like night and day. For business, if your book (or other creative project) […]

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How To Change Culture

August 15, 2017
How To Change Culture

I grew up in Nashville. My own father, also from Nashville, went to school with zero black people because schools were segregated. The segregation I’ve seen in my life is by choice. If you’re upset about the recent violence in Charlottesville and want to do something so that it doesn’t happen again, you need to […]

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WE’LL DO IT LIVE!!

April 19, 2017
WE’LL DO IT LIVE!!

Love him or hate him, you have to respect Bill O’Reilly for being able to get back into character when the tape is rolling. Sort of… Aside from bitching out the people he’s working with, this is a good quality to emulate. Sexually harassing women, not so much… Take care of your people and treat […]

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PR Disaster

April 11, 2017
PR Disaster

This video explains the situation better than I ever could: With hours, the United Airlines CEO… ATTEMPT #1 – apologized for “re-accommodate” passengers ATTEMPT #2 – described the passenger as “disruptive and belligerent.” ATTEMPT #3 – “I want you to know that we take full responsibility and we will work to make it right. I promise you we […]

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Criminal Pizza

April 5, 2017
Criminal Pizza

I was recently in Orlando for a conference and this was on the inside of my hotel door… I get it. It’s a bitch when you’re running the “official” pizza place inside the hotel and you have to compete with guys putting flyers under sleeping room doors, apps that let guests know there’s a cheaper […]

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20 Years Ago Today (And 20 Years In The Future)

January 27, 2017
20 Years Ago Today (And 20 Years In The Future)

On January 27, 1997, I decided to take a marketing job at one of the oldest companies in the United States, AT&T. I remember walking with a crowd of my co-workers into an elevator that day, hearing its doors close, and thinking, “This is going to be hell.” And it was — at least for […]

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